Refund Policy

If there is a problem with your flowers, we require notification of the issue within 24 hours of receipt to allow us to investigate, and a photograph will be required to support any claims. To be eligible for a refund the item must be in the same condition that you received it and in its original packaging. You must contact us immediately upon receipt and forward photographs to info@petalsandpots.co.uk

The product must be available to return to the store, and where applicable we will offer a refund or replacement products of equal value. Please note that we cannot accept returns that are notified after the time stated and delivery costs will not be included in the refunded amount.

Pictures used in our online store are for illustrative purposes only. Please note that due to seasonal availability of flowers it may be necessary to vary individual stems from those shown.

The following items are not eligible for return – gift cards, items which have been damaged or not in the same condition as when we completed your order. Please note that to complete your return we require a receipt or proof of purchase.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved your refund will be processed and a credit will be applied to your original method of payment within 10 business days, however this is dependent on bank processing timelines. Please note that the delivery fee is not eligible for refund.